SOS – Emergency Alert System

Prioritize field employee safety with a standardized, context-aware emergency response mechanism.

Ensure Field Team Safety with Instant SOS Alerts!

Empower your clients to respond quickly to emergencies and protect their on-site workforce with real-time alerts.

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Highlights on SOS - Emergency Alert System

Intelligent Emergency Classification

Intelligent Emergency Classification

Empower employees to share critical context, ensuring each emergency responds correctly.

  • Priority-Based Alerts: To initiate an SOS alert, employees must select from ‘Critical’, ‘High’, ‘Medium’, or ‘Low’, eliminating ambiguity.
  • Category and Type Selection: To receive more actionable alerts, define the type of emergency (e.g., fire, accident, harassment) within the selected priority.
  • Contextual Inputs: Add description, voice notes, and images to help responders assess the situation before arriving.

Live Monitoring & Instant Visibility

Ensure that alerts are never missed with a seamless notification and tracking experience.

  • Real-Time Web Pop-Ups: Every SOS alert triggers an unmissable on-screen pop-up with all employee and emergency details.
  • Interactive Maps & Directions: Instantly redirect to live tracking with visual markers and map-based navigation to the employee’s location.
  • In-App Notifications & Logs: Alerts are logged for audit and compliance, and remain visible until manually dismissed.

Live Monitoring & Instant Visibility

Benefits of the SOS - Emergency Alert System

Standardizes Emergency Protocols

Employees follow a consistent, organization-wide emergency procedure, reducing panic, avoiding missed steps, and ensuring every critical detail is reported correctly and addressed immediately.

Timely Categorization & Escalation

Priority-based alerts help sort emergencies by their criticality and send them to the right people, ensuring fast, targeted action without unnecessary communication delays.

Empowers Field Employees

Employees can attach voice messages, photos, and notes with SOS alerts, providing richer context and increasing the accuracy and urgency of field-level emergency responses.

Boosts Operational Awareness

Supervisors access real-time alerts, dashboards, and pop-up notifications, enabling quick assessment and coordination of response efforts across distributed teams or remote operations.

Response Efficiency & Transparency

Every emergency alert records when it was triggered, who responded, and what actions were taken, helping improve accountability, reviews, and future emergency handling.

Geo-Intelligence and Tracking

Live maps and real-time location tracking guide support teams to the exact emergency site, significantly reducing response time and minimizing confusion during crises.

Enhances Employee Security

With a reliable emergency alert system, employees feel protected, and trust, morale, and confidence are improved, especially in remote, high-risk, or unpredictable work environments.

Prepares for Reporting

Well-documented alerts support compliance during audits, client onboarding, certifications, and CSR assessments, showing the team is prepared and responds to emergencies properly.

Customizable for Any Needs

From emergency categories and severity levels to responder roles and escalation paths, every component is fully customizable to match unique organizational workflows and protocols.

Use Across Diverse Industries

This feature enables businesses across various sectors to gain a competitive edge through more efficient operations and streamlined workflows.

Field Workforce & Task Management

With rapid emergency alerts, ensure safety at isolated construction, mining, or rail sites.

Logistics, Delivery & E-commerce

Protect delivery personnel navigating unfamiliar routes or working late hours.

Sales, Surveys & Customer Engagement

Offer immediate support for field staff visiting new locations or handling sensitive cases.

Support Services

Secure technicians, healthcare workers, or installation teams working inside client homes or remote areas.

Emergency Services

Equip responders with a secondary alert system for backup or distress calls during high-pressure operations.

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Frequently asked Questions

Answers to common concerns to help users and administrators make the most of the SOS feature.

What happens if an employee doesn’t select a priority during an emergency?

If no action is taken within 15 seconds, the system automatically triggers a critical priority alert with default values, ensuring no delay.

Can managers configure custom SOS categories and types for their company?

Yes, admins can define specific types (such as “Medical,” “Harassment,” or “Technical Issue”) under each priority level to ensure precise categorization.

Are there any restrictions on who can create or delete SOS types?

Only admins can create or delete SOS types. Deletion is restricted to preserve data integrity if a type has an active alert history.

Is the SOS alert visible even if the user changes pages on the web app?

Yes, the SOS pop-up remains active across all modules and pages until manually dismissed, ensuring it is never overlooked.

What information do responders see on the web interface?

Name, phone, location, time, selected priority, type, voice notes, description, and media are displayed along with a tracking option and comment field.

Can employees upload media while raising an SOS alert?

Absolutely. Users can add a short voice recording, photo, or text description to provide better situational awareness.

What happens after an SOS is sent successfully?

A confirmation message appears, and all configured managers receive real-time notifications via app, email, or SMS.

Is it possible to simulate or test the SOS alert system without creating real incidents?

Yes, a “Test Mode” can be enabled, letting teams run mock drills or practice usage without affecting real-time dashboards.

Can users review their own past SOS alerts?

Yes. The SOS alert history section contains a detailed log with timestamps, type, priority, and status for transparency and learning.

Is the SOS report downloadable for audit or compliance?

Yes, the complete SOS report, including media files, locations, timestamps, and responses, is exportable for safety audits or legal compliance purposes.

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